How do I create an account as a shelter or rescue?
When signing up on Smarty Vets, make sure to tag yourself as a shelter or rescue during the account creation process. This helps us identify your organization and offer you the appropriate benefits.
What should I do if my organization is a nonprofit?
If you are a nonprofit, please send us proof of your tax exemption status. Once verified, you will automatically receive discounts and be able to purchase products tax-free.
How do I place an order?
When you're ready to order, use the provided linkto create a list of the items you need. This streamlines the ordering process for shelters and rescues.
Will I see my discount applied automatically?
Yes, after logging in, your automatic discount should be visible and applied to your purchases. If you do not see your discount, please contact us for assistance.
What should I do if I have issues or need help?
If you encounter any problems or have questions, reach out to us through our contact options. We're here to assist you with anything you need.
Can I request products that aren't currently in stock?
Absolutely! If you are looking for a specific product that is not available, let us know via chat. We will do our best to source it for you.
What other support does Smarty Vets offer for shelters and rescues?
Smarty Vets provides affordable, easy-to-use diagnostic tests, special pricing, bulk order discounts, and expert veterinary support. Many tests can be performed on-site, reducing costs and improving care for animals in your facility.
Thank you for the important work you do. Smarty Vets is committed to supporting shelters and rescues in caring for pets in need.